Shipping policy
Shipping Policy
Last Updated: 05/11/26
This Shipping Policy explains how Rosavita (“Company,” “we,” “our,” or “us”) processes, ships, and delivers orders placed through our website.
By placing an order with Rosavita, you agree to the terms outlined below.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- Holidays
- Promotional periods
- High-volume sales periods
- Product launches
- Unexpected operational delays
Orders are not processed on weekends or public holidays unless otherwise stated.
2. Shipping Times
Estimated shipping times vary depending on destination, carrier availability, customs processing, and other external factors.
Typical estimated delivery ranges:
- Domestic orders: 5–12 business days
- International orders: 7–21 business days
Please note:
- Shipping estimates are not guaranteed delivery dates
- Delays may occur outside of our control
3. Shipping Costs
Shipping costs are calculated and displayed at checkout unless free shipping promotions apply.
Customers are responsible for:
- Customs duties
- Import taxes
- VAT
- Local handling fees
- Other charges imposed by local authorities
These fees are not controlled by Rosavita and are non-refundable.
4. Order Tracking
When available, tracking information will be provided by email after the order has shipped.
Please allow time for tracking updates to appear within the carrier’s system.
Tracking availability may vary depending on:
- Shipping method
- Carrier
- Destination country
5. Shipping Carriers
We may use various domestic and international carriers depending on:
- Customer location
- Product availability
- Shipping efficiency
- Operational logistics
Carrier selection is made at our discretion.
6. Delivery Delays
Rosavita is not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Severe weather
- Incorrect shipping information
- Local delivery issues
- Labor disruptions
- Natural disasters
- Events beyond our reasonable control
Delivery times are estimates only and are not guaranteed.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect information is provided:
- We may not be able to modify the order after processing
- Additional shipping fees may apply
- Lost packages caused by incorrect addresses may not be eligible for refund or replacement
8. Lost or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery responsibility may transfer according to applicable law.
Rosavita is not responsible for:
- Stolen packages after delivery
- Packages marked as delivered by the carrier
- Delays caused by carrier handling
If your package appears lost, please contact the carrier first and then reach out to our support team for assistance.
9. Refused or Undeliverable Packages
If a package is refused or returned due to:
- Failed delivery attempts
- Incorrect address
- Customer refusal
- Customs issues
we may deduct:
- Return shipping fees
- Handling costs
- Applicable restocking fees where permitted by law
before issuing any eligible refund.
10. International Shipping
International customers acknowledge that:
- Customs procedures may delay delivery
- Import laws vary by country
- Certain items may be restricted in some jurisdictions
Customers are responsible for complying with local import regulations.
Rosavita is not liable for packages delayed, confiscated, or rejected by customs authorities.
11. Split Shipments
In some cases, orders may arrive in separate shipments depending on:
- Warehouse availability
- Product inventory
- Shipping logistics
Customers will not be charged additional shipping fees for split shipments unless otherwise stated.
12. Contact Information
For shipping-related questions or concerns, please contact our customer support team through the official support channels listed on our website.
We aim to respond within 24–48 business hours.