Refund policy

Refund & Return Policy

Last Updated: 05/11/26

At Rosavita, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, and order-related requests may be accepted for purchases made directly through our website.

1. Return Window

The return period begins on the date your order is marked as delivered.

All eligible products purchased through Rosavita are covered by a 30-Day Money-Back Guarantee.

  • Return requests submitted after the 30-day period may not be accepted
  • In certain situations, store credit may be offered at our sole discretion

2. How to Initiate a Return

To request a return for an item purchased directly from Rosavita:

Step 1 — Contact Support

Please contact our customer support team within the eligible return window using the official contact methods listed on our website.

Step 2 — Return Authorization Required

Do not send items back without prior approval.

Unauthorized returns may:

  • Be refused
  • Experience processing delays
  • Become ineligible for refund consideration

Step 3 — Receive Return Instructions

If your request is approved, you will receive:

  • Return instructions
  • The designated return address
  • Additional shipping guidance if applicable

3. Return Shipping Costs

Unless otherwise required by applicable law:

  • Customers are responsible for return shipping costs
  • Original shipping charges are non-refundable
  • We do not provide prepaid return labels

We strongly recommend using a trackable shipping method.

Rosavita is not responsible for:

  • Lost return packages
  • Carrier delays
  • Untracked shipments
  • Damage occurring during return transit

4. Eligibility Requirements

To qualify for a refund or return approval:

Product Condition

Items must be:

  • Unused
  • Unworn
  • Unwashed
  • In good condition
  • Free from damage beyond normal inspection

Original Packaging

Where applicable, original packaging and included accessories should be returned.

Proof of Purchase

A valid:

  • Order number
  • Receipt
  • Order confirmation

may be required to process your request.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final sale items
  • Gift cards
  • Personalized or custom products
  • Hygiene-sensitive products where applicable
  • Products marked non-returnable at checkout

6. Refund Processing

Once your return is received and inspected, approved refunds are generally processed within 2–5 business days.

Refunds are issued:

  • To the original payment method only
  • In the original transaction currency where possible

Please allow additional processing time depending on your bank or payment provider.

Original shipping fees are non-refundable unless required by law.

7. Order Changes & Cancellations

Orders are processed quickly to support timely fulfillment.

As a result:

  • Order modifications may not always be possible
  • Address changes cannot be guaranteed after purchase
  • Cancellation requests are not guaranteed once processing begins

If your order has already shipped, you may request a return after delivery in accordance with this policy.

8. Refused Deliveries & Incorrect Addresses

Refused or Undeliverable Packages

If an order is refused or returned due to failed delivery attempts, we may deduct:

  • Shipping expenses
  • Return handling costs
  • Applicable restocking fees where permitted by law

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Rosavita is not responsible for:

  • Orders shipped to incorrectly entered addresses
  • Lost shipments caused by customer input errors
  • Delays resulting from incomplete information

9. Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • An incorrect order

please contact customer support promptly with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We may offer replacement, refund, or other resolutions depending on the situation.

10. Chargebacks & Abuse Prevention

Customers agree to contact Rosavita support before initiating a payment dispute or chargeback.

We reserve the right to deny refunds or limit future purchases in cases involving:

  • Fraud
  • Abuse of return policies
  • Excessive refund claims
  • Unauthorized chargebacks

11. Contact Information

For questions regarding returns, refunds, or orders, please contact our customer support team through the official contact channels listed on our website.

We aim to respond to inquiries within 24–48 business hours.